Terms, Conditions & Policies

Learning Tree Education & Coaching: Terms of Enrolment

 

Welcome to Learning Tree Education & Coaching. By enrolling with us, you agree to adhere to the following terms and conditions:

  • Location: All tutoring sessions are conducted at Learning Tree's premises.

  • Payments: Fees are payable weekly through our Direct Debit Provider, Debit Success. If payments are not received, Learning Tree reserves the right to suspend services until payment is made.

  • Behaviour Standards: Learning Tree Education & Coaching is dedicated to maintaining a positive and conducive learning environment, ensuring that every student has the opportunity to thrive and succeed.  A strict behavioural standard is enforced at all times. Students not adhering to these standards may be required to be collected early. Repeated inappropriate behaviour may lead to exclusion from the program, without refunds or credits for missed lessons.

  • Safety and Liability: Learning Tree applies all necessary safety procedures. However, we do not accept liability for any personal or property damage that may occur during our sessions.

 

Class Commitment Policy

  • Term Commitment: Students commit to their chosen schedule for the duration of the term. For example, if a student enrols for twice-weekly sessions, they commit to 20 lessons within the term. Payments will be processed for this minimum lesson commitment.

  • Consistent Attendance: It is expected that students maintain regular attendance to fulfill their term commitment. This consistency is crucial for their academic progress and the smooth operation of our classes.

  • Cancellation and Rescheduling: While we understand that unforeseen circumstances may arise, we encourage students to adhere to their commitment. In the case of an absence, please inform us as soon as possible. We will make every effort to accommodate rescheduling within the same term, subject to availability.

  • No Refunds for Missed Lessons: As our scheduling and staffing are based on enrolment commitments, we cannot offer refunds or credits for lessons missed during the term. We strongly encourage students to attend all scheduled lessons to get the most out of their enrolment.

 

Term Scheduling and Commitment:

  • Alignment with QLD Government Term Dates: Each term at Learning Tree Education & Coaching aligns with the Queensland government school term dates. This ensures consistency with the academic calendar.

  • Commitment Upon Term Start: Once a term commences, students are committed to completing that term.

 

Enrolment Cancellation Policy

 

Return/Refund Policy

  • All transactions are final and non-refundable. This includes purchases, direct debit transactions, and unused lessons.

 

General Terms

  • Learning Tree reserves the right to modify or cancel classes, tutors, and workshops without prior notice. Clients will be informed via email, social media, or text message.

  • Right to Update Terms: Learning Tree Education & Coaching reserves the right to update or amend these Terms and Conditions at any time without prior notice. It is the responsibility of the clients to review these terms regularly to stay informed of any changes.